Urgent appointments
- Phone us on (01562) 822647, Monday to Friday from 8am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Notice
Emergencies will always be seen by a health care professional, on the same day.
Routine appointments
To request a routine appointment:
- Phone us on (01562) 822647, Monday to Friday from 8am to 6.30pm
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
Patient Access
When you get in touch, we’ll ask what you need help with.
Alternatively for Non-Urgent medical conditions use our online AccuRx Triage Service
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – Emis Patient Access
Patient Access
- Phone us on (01562) 822647, Monday to Friday from 8am to 6.30pm
- Reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
It is important to request a home visit before 10:00 am and only when the patient is too ill to attend the Practice. You may initially receive a telephone consultation from the doctor who will discuss your symptoms with you before deciding if they need to visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.