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Stanmore House Surgery, Linden Avenue, Kidderminster, Worcestershire, DY10 3AATel: 01562 822647
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern.
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
Bluecross Health Ltd,an independent pharmacy is situated in the practice grounds. They offer a prescription collection service if required - Tel: (01562) 753302
If you take medication on a long-term basis, your printed prescription will normally show a medication list on the white (tear-off) side. This may then be used as a record and to order a further supply. You can do this by ticking the items you require on your printed list.
To order a Repeat prescription, do one of the following:
Please ensure you include the following information:
First Name Last NameDate of BirthTelephone NoDrugs Requested (details as given on repeat prescription sheet)
Your prescription will normally be ready for you or your designated pharmacy to pick up 2 working days later.
REDUCING MEDICINES WASTE
The practice has signed up to help reduce medicines waste. To support this we would ask you to only order those items you need and not everything on your list. We would also like to encourage you to use our online repeat prescribing service. If you need help in using this service, please ask our team on the above telephone number or email them at the email address shown above.
Some repeat prescriptions will occasionally be declined and you will be requested to see the doctor for re-assessment.
Under this service instead of a paper prescription being printed and collected, the prescription can be sent electronically to the patient's chosen pharmacy.
This is an option service, if you want your prescriptions to be sent electronically you must speak to your chosen pharmacy and nominate them officially. Patients will not automatically have their prescriptions sent this way.
The NHS EPS is a secure and confidential service and your electronic prescription will only be seen by the same people who see your paper prescription now (GP practice staff, pharmacy staff, NHS prescription payment and fraud prevention agencies).
Frequently Asked Questions
Q) Will the way I order my medication change?
A) No, you will still need to request your medication either directly at the practice, on-line or inform the pharmacy if they normally order on your behalf.
Q) If I don't get a paper prescription any more, I won't get a repeat order form so how do I request my next prescription?
A) The pharmacy will give you a repeat order form when they give you your medication.
Q) How long will my repeat prescription take?
A) Please allow 2 full working days for us to process and send repeat prescriptions. Prescriptions are not processed at the weekend. B. If an update or review is needed please allow more time as the doctor may need to see you before issuing more medication.
Q) If my prescription is electronic, how will you know where it is?
A) There is an audit trail on the computer so we can see if it is still at the practice awaiting approval or has been sent electronically to the pharmacy.
Q) Can all medication be sent using this electronic system?
A) No. Certain medications, such as as controlled drugs, must still be prescribed in paper format at present.
Q) The pharmacy currently orders and collects my paper prescriptions. Will these automatically be converted to electronic ones?
A) No. If you wish to change to electronic prescribing, you will need to nominate your chosen pharmacy to receive your prescriptions electronically. If you do not wish to change, then paper prescriptions will still be produced for collection.
Q) My paper prescription is currently sent automatically to the pharmacy. Will anything change?
A) If you have nominated your pharmacy to receive electronic prescriptions as well as paper ones, then your prescription will be sent to them electronically in future.
Q) I use different pharmacies depending on where I am. Is this service suitable for me?
A) This service is more suitable for people who use the same pharmacy all the time, however you may be able to request a different pharmacy as a 'one-off'.
Q) I was using one pharmacy all the time but now I want to change to a different one. How do I do this?
A) You can change your nominated pharmacy either by informing the old or new pharmacy or by informing the practice
Q) I have started using the Electronic Prescribing Service but find it does not suit me. Can I go back to paper prescriptions?
A) Yes. Please inform your pharmacy.
Q) I have moved here from another area which was already using the Electronic Prescribing Service. Will my nominated pharmacy be changed automatically to a local one?
A) No. When you register with the practice we will remove the existing nomination to prevent prescriptions unintentionally being sent to a pharmacy which may be many miles away. Please choose a new pharmacy that is convenient for you and let them know.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website